At Xpress Digital, we strive to provide the best possible experience for our customers. If you need to cancel your order or request a refund, please review the following policy for guidance.
1. Cancellation Policy
- Digital Products: Once your order for a digital product, such as web application source code or Android apps, has been placed and processed, it cannot be cancelled.
- Custom Orders: For custom orders or services, cancellation requests must be submitted within 24 hours of placing the order. After this time frame, cancellation may not be possible, depending on the status of the project and any expenses incurred.
2. Refund Policy
- Digital Products: Due to the nature of digital products, we do not offer refunds once the product has been delivered and accessed. All sales of digital products are final.
- Custom Orders: Refunds for custom orders or services may be considered on a case-by-case basis, depending on the circumstances and any expenses incurred up to the point of cancellation. Requests for refunds must be submitted in writing to our customer support team for review.
3. Eligibility for Refunds
- To be eligible for a refund, you must provide a valid reason for the request, such as:
- Technical issues preventing you from accessing or using the product.
- Failure to deliver the product or service as described.
- Refund requests based on personal preferences, changes in circumstances, or other non-technical reasons may not be considered.
4. Refund Process
- If you believe you are eligible for a refund, please contact our customer support team with details of your order and the reason for your refund request.
- Refunds will be issued using the original payment method used for the purchase. Please allow 5-7 business days for the refund to be processed and reflected in your account.
5. Contact Us
- If you have any questions or concerns regarding our Cancellation and Refund Policy, or if you would like to request a cancellation or refund, please contact us at [contact email or address].
6. Changes to Policy
- Xpress Digital reserves the right to modify or update this Cancellation and Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
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